CyclingHero Frequently Asked Questions
What CyclingHero offers and what sets us apart from other cycling tour providers
Check out the most frequently asked questions we get from our guests below. If you still have questions that remain nswered below, please do not hesitate to contact us directly.
Which Airport Should I Fly Into for My Cycling Trip?+
The easiest airports to fly into for most of our trips are either Venice (VCE) or Treviso (TSF). They are both less than 30 minutes from Treviso. We include pick-up from and drop-off to these airports in our packages. Some of our departures have different pick-up airports. Please refer to the trip detail page for this information.
Are Airport Transfers Included in the Cycling Tour Package?+
Yes, the transfer from the gateway airport on the trip start date or one day before the trip start is included, as well as the transfer at the end of the trip to this airport up to one day after the trip ends.
How Difficult Are the Cycling Routes on Your Trips?+
Our tours are rated from
"Pretty Tame" (25 miles/40 km to 44 miles/70km distance per day with 1600 ft/500 m to 3200 ft/1000m of elevation gain)
to
"Plenty of Climbing" (44 miles/70km to 75 miles/120 km distance per day with 3200 ft/1000 m to 8000 ft/2500m of elevation gain)
On each day of your trip you have the choice of a more or less challenging option, so even on a trip with a lot of climbing there will be easier options. If you have any questions, we're more than happy to set up a call to make sure the trip is right for you! Just pick a time from our calendar here.
Are the Cycling Routes Safe and Located on Quiet Roads?+
Yes! We dedicate a lot of time to finding beautiful routes that have little traffic.
Are Your Cycling Tours Guided or Self-Guided?+
Our trips combine the best of "self-guided" and "supported" trips. We like to call them "Supported Self-Guided". Like self-guided, there is a lot of freedom with your departure dates and number of participants. But unlike typical self-guided trips, all our trips offer daily on-route support and face-to-face contact. Our guests love the independence and personal service. Check out some of our verified reviews from past guests on the WeTravel platform here.
Can I Rent a Bike for My Cycling Tour? What Types of Bikes Are Available?+
Yes! If you would prefer to avoid the hassle and risk of transporting your own bike, we offer a selection of premium rental bikes from Basso:
-> The Basso Astra road bike with Campagnolo Super Record or Dura-ace Di2 and carbon wheels
-> The Basso Palta gravel bike with SRAM Rival 1x or Campagnolo EKAR 1x
-> The Basso Volta road and gravel e-bike with drop bars and a massive range
All bikes can be equipped for no extra charge with Shimano SPD-SL (road), Shimano SPD (MTB) or Look KEO pedals. Rental rates depend on the required rental duration and can be seen by clicking "Book Now" on your chosen trip and proceeding to "Select add-ons". If you prefer to bring your own bike, that's absolutely fine and we’ll take care of your bike box for the entire length of your stay. If you're uncertain, feel free to get in touch!
Do You Offer Cycling Trips for Solo Travelers?+
Yes, we do. Please get in touch to find out more about our solo rider departures.
What Happens If It Rains During My Bike Tour? Are Alternative Activities Provided?+
As we offer support on all our trips, our guests usually choose to get out there even if it's raining. And as we overnight in beautiful towns, there are always some alternative things to do if you choose not to ride. We provide this information in our app.
What Is the Cancellation Policy for a CyclingHero Trip?+
We understand that unexpected things can come up. That's why we have a flexible and transparent cancellation policy.
For regular departures:
-More than 60 days prior to the departure - Full balance net of deposit refunded -Between 60 and 15 days prior to departure – Any amount paid will be credited towards a future trip within two years -less than 15 days of departure - no refund or credit can be applied For special departures (custom trips & special event departures, i.e. Maratona dles Dolomites):
-More than 120 days prior to the departure - Full balance net of deposit refunded -Between 120 and 60 days prior to the departure - Any amount paid will be credited towards a future trip within two years -Less than 60 prior to the departure - no refund or credit can be applied.
If you have any further questions about cancellation, don't hesitate to get in touch.